status quo

me: thank you for calling customer service, my name is lucy. how may i help you?

caller: i would like to know how to cancel my policy?

me: oh im sorry but let me go ahead and assist you. may i have your policy number please.

caller: sure. 01n1xxxxxx

me: thank you. let me pull that up for you. to verify i have 01n1xxxxxx

me: (what?! getting mixed emotion of kilig and nervousness) for verification purposes may i have your name please?

caller: EDWARD CULLEN

me; (OMG!) thank you very much for that edward... for further verification, may i also have the last four digits of your social?

EDWARD: xxxx

me: thank you. (getting away from the usual "how are you doing today" rapport line) hmmm your name sounds interesting...

EDWARD: i know... i had it first (laughing)

me: (maarteng laugh. at dahil sa kinikilig na ewan di ako makapagconstruct ng sasabihin. gusto ko sanang sabihin, sana siningil nya ng rights si stephenai meyer hehehe ang sinabi ko na lang ay: ) yeah, however edward you've mentioned you'd like to find out how to cancel your policy right?

EDWARD: yes

me: oh, for that edward, i would actually need to transfer you to another department for proper assistance. would there be anything else i can assist you for today?

EDWARD: no that's all

me: ok, thank you very much for calling, have a great day!

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ANG KULIT NOH? TOTOO YAN